vBulletin LTS

LAM - Dispute Resolution
Mod Version: 4.1.4.1, by mawby

This product will allow you to configure a forum so that only a thread creator, their nominated list of disputed members, and moderators are able to reply to the thread. When a dispute thread is created a PM will be sent to all those involved in the dispute.

On my site we have a lot of people selling items, and occasionally something goes wrong during the process. Before we had this product a member would post up about their problem and it became a free-for-all with 'friends' of both sides posting up slating the other side for being wrong and generally turning into a slanging match until the thread eventually got locked. Now, thanks to this product, only those actually involved in the dispute can reply. This has resulted in almost all of our disputes being resolved in a way where both sides are happy.

As of version 4.0.8.1 it is now possible to configure this product to run in "Private Dispute" mode. This extends the normal functionality described above to also prevent those not in the dispute from being able to view the contents of the thread. They can still see it exists but any thread preview text, or opening the thread itself, will show a "You are not authorised to participate in this dispute" message.

As of version 4.0.8.2 it is now possible to configure this product to run in "Extra Privacy" mode. This extends the "Private Dispute" functionality described above to also prevent those not in the dispute from being able to see the thread exists. With this setting enabled dispute threads will not be shown when browsing a forum if the user is not the thread creator, on the disputed list, or a moderator.

As of version 4.1.3.0 it is now possible to make entering the disputed user names optional via the "Optional Disputes" setting. You can also enable the dispute functionality on all forums by enabling the "Globally Enabled" setting.

As of version 4.1.4.0 it is now possible for the thread creator, or a moderator, to edit the threads dispute list by performing an advanced edit on any post in the thread which they have permission to edit. Upgrade instructions for this version can be found here

Spoiler (click to open)

Quote by reddyink

When I edit the thread (Go Advanced ), I don't see how to edit the dispute member fields. Doesn't show at all.

Quote by Willy T

Also, can you make it an option for the thread author to be able to change who the dispute is between?

Quote by BlessedLAF

Willy T, that is a great idea. I would also love it if the original author could edit the thread at anytime and add/remove people as needed. Can this be done, mawby?

I've updated the product. You can now edit the disputed user names by doing an advanced edit on a post by the owner, or any posts as a moderator.

Upgrade Instructions

As the admin option has been removed, you'll need to edit the SHOWTHREAD and remove this...

Code:

<vb:if condition="$vboptions['LAM_DisputeResolution_GlobalEnable'] || in_array($threadinfo['forumid'], array($vboptions['LAM_DisputeResolution_DisputeForumIDs']))">
<li><label><input type="radio" name="do" value="LAM_DisputeResolution" tabindex="10" /> {vb:rawphrase LAM_DisputeResolution_Title}&hellip;</label></li>
</vb:if>

Quote by BlessedLAF

I am using vb4.1.4 and I am not seeing the "Dispute Resolution" under the "Administrative" tools. Can you help me with this please?

The latest version doesn't use this menu any more, so that should fix that problem.

Quote by S3Ponline

Would also REALLY love for this to be fixed.

Just a thought - In the default settings for VB 4.x, you can set "Can view other's threads" permissions to "No". Would it be easier/possible to make the Dispute Resolution override that setting for the individual users who are added to the dispute?

I will look into it tomorrow.

Oh and I still haven't forgotten about the user group request. I'll try and look into that tomorrow too. (As always - work dependant)

Close

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As of version 4.1.4.1 it is now possible to create a dispute against a single user group by enabling the "Enable Usergroups" setting. This will allow anyone in the user group to participate in the dispute, as well as anyone on the normal dispute list. PM notifications won't be sent to the user group. This version also fixes several bugs with the Private Dispute option where searches would still show a dispute thread even if the user wasn't allowed to participate in the dispute.

Tapatalk Users - Please see this

Spoiler (click to open)

I've had a quick look at the Tapatalk code and as suspected it does by-pass the normal vB code and therefore doesn't execute any of the hooks needed to allow the Disputes Resolution add-on to work. However, the calls to the necessary hooks are in the Tapatalk files but they are commented out. By un-commenting the hooks it is possible to prevent Tapatalk creating threads in a Disputes forum (necessary because Tapatalk is not able to collect the disputed user names needed by this add-on), and prevent it from allowing people to reply to Dispute threads of which they do not belong. There are some limitations to this though...

• None of the extra privacy options of this add-on will work with Tapatalk
• It is not possible to create a Dispute using Tapatalk
• The error messages returned when trying to create a thread/post are generic and not relevant to the Disputes add-on

I also want to state clearly that...

• Applying these changes may break Tapatalk! By un-commenting the hooks you are exposing Tapatalk to all of your installed add-ons that use these hooks and although my Disputes Resolution add-on works fine other add-ons may not.
• These changes will need re-doing every time you update Tapatalk
• I make no guarantees that these changes will work with future versions of Tapatalk
• Although I will try and keep the Disputes Resolution add-on and Tapatalk working together (for my own sites benefit if nothing else) I cannot offer any support for problems arising by making these changes. You make these changes at your own risk.

With that said, if you want basic Disputes Resolution support within Tapatalk then un-comment (remove the // from the beginning of) the following lines...

Code:

mobiquo/functions/new_topic.php
//($hook = vBulletinHook::fetch_hook('newthread_post_start')) ? eval($hook) : false;
mobiquo/functions/reply_post.php
mobiquo/functions/reply_topic.php
mobiquo/functions/get_quote_post.php
//($hook = vBulletinHook::fetch_hook('newreply_start')) ? eval($hook) : false;

Close

important note about Tapatalk support.

Installation

1. Download the attached .xml file
   product-LAM_DisputeResolution.xml
2. Install the product
   AdminCP -> Plugins & Products -> Add/Import Product -> Import Product

Configuration

You need configure which forums you want this product to run in, or globally enable it to run in all forums. You can also specify if creating a "dispute" thread in a dispute forum is optional. There is a setting that lets you override who the notification PM is sent from should you prefer it to come from an admin account rather than the user's account. And finally there are the privacy and user group options as detailed above.



Example

When creating or advanced editing a thread in a disputes forum there is now an additional row where the user can edit the user names (and user group if enabled) of those they are disputing...



When the thread is created (or advanced edited) a PM is sent to those involved in the dispute (only newly disputed members are PMd when editing a thread)...



When the thread is viewed it shows at the top who the dispute is between...



An error will be shown if; the thread creator forgets to enter any names and the "Optional Disputes" option is set to No...



the thread creator enters an unrecognised name...



or someone not in the disputed list tries to reply to the thread...



Version History

4.1.4.1 - Added user group option. Stopped threads showing in searches when Private Disputes is enabled. Stopped sending PMs to users already on the disputes list when editing a thread. (2011/07/19)
4.1.4.0 - Added the disputed users to the advanced edit screen & removed the admin option (2011/07/05)
4.1.3.0 - Added optional disputes, global enable and prevented the admin option appearing in non-disputes forums (2011/05/01)
4.1.2.0 - Fixed an SQL error if the admin option was accessed in a forum that didn't have disputes turned on (2011/03/25)
4.0.8.3 - Added auto-suggest to the user names field (2010/11/01)
4.0.8.2 - Added Extra Privacy mode (2010/10/24)
4.0.8.1 - Added Private Dispute mode (2010/10/23)
4.0.8.0 - Initial release (2010/10/23)

Credits

Although I've written this product for vB 4 the original idea came from the Private Debates product written by beebi.

The code to not send PMd to users already on the disputes list when edited a thread was contributed by CheeSie