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Forum Usability Make members life easier
by
20 Jul 2008
Forum Usability Make members life easier Although this guide focuses primarily on vBulletin usability and using example directly from the vBulletin forum software, it can be applied to most forum software. Ask yourself... When setting up your forum, you need to ask yourself, what is it purposes and whos the target audience. Determine the goals of your forum/community. It doesnt matter how cool your site looks, if users find it impractical they will head to your competitors site, which is only one click away. Help your users Users are impatient. They hate having to learn new site navigation. Make your navigation obvious and consistent throughout your site. For usability, its usually best to follow conventions rather than great new problems for your visitors to work around. In the life of your website, some pages will be moved, disappear etc. And as your pages will still be indexed by search engines, a visitor may land on the page. Giving a well design 404 page will assist the visitor in finding what they were looking for. Including a search option, link to a user sitemap or links to popular parts of your site will give them an indication of where else they might be able to find what theyre looking for. Cut down features, dont add them. One of the most common mistakes made by forum administrators is overwhelming their forums with features. More is not better in the instance. Asking yourself the purpose and audience of the site will greatly help you filter useful features, from detrimental feature noise. Reducing noise By reducing feature noise not only are use helping your users by optimising their browsing experience, but you are also helping to reduce the amount of HTML you generate which will not only help improve performance and loading times it will also help your SEO by increasing the relevant keyword ratio for your pages. Display Modes Probably the most underused feature of vBulletin is the Hybrid and Threaded display modes. Most administrators choose to keep the feature active regardless that it will lie dormant and probably unused. How to turn it off AdminCP -> vBulletin Options ->Threaded / Hybrid Mode Options (showthread) -> Enable Threaded / Hybrid Mode Posting Rules The forum rules collapsible box that appears on all forum display pages is a commonly overlooked feature. In my experience most users never notice it. If we look at the information the box actually displays, you have to ask yourself. Is this information important to my users? In my opinion users dont need to know (and most likely dont care) if HTML is enabled or not. If theyre new to forums they probably have no idea what BB codes are either. How to turn it off To remove this you must edit the forumrules template and remove its entire contents. AdminCP -> stylemanager -> yourstyle -> Edit Templates -> forumrules Reputation System There are a great many instances where the reputation system can be beneficial to a community. But, as with all features, if they dont provide a purpose to your niche, drop them. For example, the reputation system works ideal for forums exchanging problems and solutions but for forums function is for general chat, it usually isnt a valuable asset. This feature probably more than any needs to be assessed against your community as there is no cut and dry answer to if you should use this feature. How to turn it off AdminCP -> vBulletin Options -> User Reputation Options -> Enable User Reputation system Forum Statistics Unless your forum is highly popular and you want to show off your statistics, then I would recommend, disabling this feature. How to turn it off AdminCP -> stylemanager -> yourstyle -> Edit Templates -> FORUMHOME Remove: Code:
<tbody>
<tr>
<td class="thead" colspan="2">
<a style="float:$stylevar[right]" href="#top" onclick="return toggle_collapse('forumhome_stats')"><img id="collapseimg_forumhome_stats" src="$stylevar[imgdir_button]/collapse_thead$vbcollapse[collapseimg_forumhome_stats].gif" alt="" border="0" /></a>
<phrase 1="$vboptions[bbtitle]">$vbphrase[x_statistics]</phrase>
</td>
</tr>
</tbody>
<tbody id="collapseobj_forumhome_stats" style="$vbcollapse[collapseobj_forumhome_stats]">
<tr>
<td class="alt2"><img src="$stylevar[imgdir_misc]/stats.gif" alt="<phrase 1="$vboptions[bbtitle]">$vbphrase[x_statistics]</phrase>" border="0" /></td>
<td class="alt1" width="100%">
<div class="smallfont">
<div>
$vbphrase[threads]: $totalthreads,
$vbphrase[posts]: $totalposts,
$vbphrase[members]: $numbermembers<if condition="$show['activemembers']">,
<span title="<phrase 1="$vboptions[activememberdays]">$vbphrase[within_the_last_x_days]</phrase>">$vbphrase[active_members]: $activemembers</span>
</if>
</div>
<div><phrase 1="member.php?$session[sessionurl]u=$newuserid" 2="$newusername">$vbphrase[welcome_to_our_newest_member_x]</phrase></div>
$template_hook[forumhome_wgo_stats]
</div>
</td>
</tr>
</tbody>
vBulletins archive is probably the most useless vBulletin feature to date. It doesnt help SEO, and in my experience it confuses visitors. How to turn it off AdminCP -> vBulletin Options -> Search Engine Friendly Archive -> Forum Archive Enabled Calendar, Member List The calendar in most forums in underused if at all. The member list is only helpful for more adept members but generally also goes under used. As with all features, if you dont use it, turn it off. How to turn it off AdminCP -> stylemanager -> yourstyle -> Edit Templates -> navbar For calendar find and remove: Code:
<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td> AdminCP -> vBulletin Options -> User Listing Options -> Members List Enabled Misc Tips
As forum administrators its often easy to overlook basic principles of user centred design. What we must always remember is that in the ever increasing population of online surfers, many have never used a forum. Its our job to help and guide them to use our sites as easily as possible. If you dont someone else will. Disclaimer This article has been constructed from my research and experience. It is intended as a guide only, and I encourage all readers to conduct their own research to support their decisions and further optimize their forum. As of writing all examples were tested and working on vBulletin 3.6.x and 3.7.x. Permission required for reprint. Produced by http://www.vbskinzone.com/. |