Support Forums
Mod Version: 1.00, by Adrian Schneider
This modification is in the archives.
| vB Version: 3.6.2 | Rating:  (22 votes - 4.68 average) |
Installs: 274 |
| Released: 23 Oct 2006 | Last Update: Never | Downloads: 1103 |
 Not Supported
 Uses Plugins
Template Edits
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Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.
The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.
I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:
Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."
Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."
Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)
Screenshot
-http://www.vblogetin.com/images/screenshots/solved_threads.jpg
Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.
The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.
I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:
Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."
Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."
Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)
Screenshot
-http://www.vblogetin.com/images/screenshots/solved_threads.jpg
Planned Updates
-Button to open/close thread
-$colspan option for modified threadbits
-Phrased
-Forum Chooser instead of using ForumIDs
Download
This modification is archived, downloads are still allowed.
SupportForum.zip (2.2 KB, 1706 downloads)